Alterations

Due to the nature of our growing business, we are currently unable to take in alterations for garments purchased from other designers or stores. Our alteration services are exclusively available for Cindy Bam garments. We appreciate your understanding as we focus on providing the best service for the dresses we create.

During a dedicated 30 to 60-minute session, Cindy Bam will work closely with you, assessing the fit of your dress and exploring alteration possibilities or the potential for dress remodeling, all within your specified budget. Following this consultation, a detailed quotation will be provided, and Andree will coordinate subsequent fitting appointments upon acceptance of the quotation.

For the best fitting experience, kindly wear well-fitted undergarments and bring along your event shoes, allowing us to accurately mark your hems during the session.

PLEASE NOTE: Minor alterations such as hems and strap adjustments must be booked 2 to 3 months in advance from event date. Alterations such as fit and remodeling must be booked 4 to 6 months in advance from event date. We only take in limited alteration and remodelling orders, so do not delay in contacting us.

1. Click on the first button and Book a Date and Time for your
preferred Appointment.

2. Return to this page and click the second button, ADD TO CART, to
pay for your Appointment. We can only keep you on pending for up to 2hrs after receiving your request. Your payment confirms your appointment.

• Please allow ample time to arrive punctually for your appointment. If you are late, we will need to reschedule your fitting for another day, which will incur an additional fitting fee. If you arrive early, we kindly ask that you wait nearby and return at your scheduled appointment time.

• Due to limited space, we kindly request that you bring no more than two to three guests to your appointment.

• Our studio is not suitable for pets or unattended children due to the presence of delicate fabrics.

• To protect the designer's copyright, photos of the dresses are not permitted unless a dress has been purchased. Please inform your guests of this policy. Unfortunately, we have had instances where clients took photos and had the dresses replicated elsewhere. Additionally, poor lighting and angles can distort the appearance of the gown, creating a misleading impression.

Just a friendly reminder that we operate differently from a typical shop with ready-made stock. Instead of a traditional "Yes to the dress" experience, we offer private, one-on-one appointments to assist you in planning and creating your perfect dream dress.

• Appointment fees are non-refundable once payment is received. However, you may reschedule your appointment once within the same month.
• Custom orders are final sale and cannot be rescheduled to a later date, refunded, returned, or exchanged once the order has been placed.
• For fully paid canceled hiring orders, a store voucher will be issued, valid for 3 months and subject to stock availability. Fitting fees and alterations are excluded.
• Purchases of ready-made, sale, or discounted items are final and cannot be refunded, exchanged, or returned.

This policy is in place due to costs already incurred, including time and administrative expenses, turning away other potential clients, and compensating staff for preparing items or arranging your appointment.

Unfortunately, we are unable to provide quotes via email, as there are many factors to consider, including budget, style, fabric choice, timeline, and more.

Items labeled as "shop-soiled" are discounted due to slight soiling or minor damage, such as small marks, hooks, or imperfections from studio fittings or photo shoots.