Readymade Fitting

Please note, this is an appointment to fit existing gowns available to buy or hire only. This is not a consultation to design a dress for you.

Book a private, one-on-one fitting at our studio and,

• Spend an hour fitting existing, one-of-a-kind dresses.
• You buy or hire the dress. Take her home with you or discuss collection dates.
• Alterations are not included and can be quoted for by booking an Alteration Appointment or have it done closer to home. 

1. Email fittings@cindybam.com with your Name, Event Type and Date, as much information as possible.

2. Or, you can whatsapp the same requested detail to +27 63 662 0702.

3. Alternatively you can click here to complete the Request an Appointment Form. 
We will contact you via email or whatsapp to book your requested appointment.

• Please allow ample time to arrive punctually for your appointment. If you are late, we will need to reschedule your fitting for another day, which will incur an additional fitting fee. If you arrive early, we kindly ask that you wait nearby and return at your scheduled appointment time.

• Due to limited space, we kindly request that you bring no more than two to three guests to your appointment.

• Our studio is not suitable for pets or unattended children due to the presence of delicate fabrics.

• To protect the designer's copyright, photos of the dresses are not permitted unless a dress has been purchased. Please inform your guests of this policy. Unfortunately, we have had instances where clients took photos and had the dresses replicated elsewhere. Additionally, poor lighting and angles can distort the appearance of the gown, creating a misleading impression.

Just a friendly reminder that we operate differently from a typical shop with ready-made stock. Instead of a traditional "Yes to the dress" experience, we offer private, one-on-one appointments to assist you in planning and creating your perfect dream dress.

• The size you see displayed is the only size available.
• If you are unsure of the size, you are welcome to email us for the garment measurements.
• The listed prices apply to standard-sized, readymade items.
• To discuss custom, made on your measurements, kindly book a custom consultation. 

• After your fitting, you book the dress you love, pay the full hire fee and arrange collection/return dates.
• Dresses are usually collected the day before the event and returned the day after, but flexibility in dates is open for discussion.

• Courier: Upon the collection of your order by the courier service, we regretfully cannot be held responsible for any delays or potential loss of an item. You are welcome to inquire about insurance options for your parcel or arrange for your preferred courier service to collect the item.
• Collection: Please be informed that we require a minimum of 2 to 5 days' lead time before collection by you or the courier, depending on the order, to inspect and properly package your order. Kindly inform us of your preferred day and time for order collection. 

• Appointment fees are non-refundable once payment is received. However, you may reschedule your appointment once within the same month.
• Custom orders are final sale and cannot be rescheduled to a later date, refunded, returned, or exchanged once the order has been placed.
• For fully paid canceled hiring orders, a store voucher will be issued, valid for 3 months and subject to stock availability. Fitting fees and alterations are excluded.
• Purchases of ready-made, sale, or discounted items are final and cannot be refunded, exchanged, or returned.

This policy is in place due to costs already incurred, including time and administrative expenses, turning away other potential clients, and compensating staff for preparing items or arranging your appointment.

• Alteration costs are not included in the sale or hiring prices.
• We recommend booking as early as possible seeing that we cannot guarantee production time availability.

Unfortunately, we are unable to provide quotes via email, as there are many factors to consider, including budget, style, fabric choice, timeline, and more.

Items labeled as "shop-soiled" are discounted due to slight soiling or minor damage, such as small marks, hooks, or imperfections from studio fittings or photo shoots.

• There might be a holding deposit payable that will be refunded should the dress be returned on time and without any damage (mostly new or bridal gowns) within two weeks after inspection.
• If the dress is returned with minor damage, we will withhold the deposit, and you might receive an invoice if the deposit doesn't cover the damage costs.
• If the dress is damaged or stained beyond repair, or stolen while in your care, you will be held liable for the full value of the dress.
• We will arrange dry-cleaning, and an additional dry-cleaning fee might be added to your quote.